Comments on: The race is not complete if you don't run the last mile… http://www.rajeshsetty.com/business-models/the-race-is-not-complete-if-you-dont-run-the-last-mile Entrepreneur. Author. Speaker & Alchemist Thu, 02 Feb 2012 03:43:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Measure for Success « Active Garage http://www.rajeshsetty.com/business-models/the-race-is-not-complete-if-you-dont-run-the-last-mile/comment-page-1#comment-2971 Measure for Success « Active Garage Wed, 20 Jan 2010 08:08:19 +0000 http://www.lifebeyondcode.com/?p=2723#comment-2971 [...] And from a business perspective here is a an insight to what it means to Run the Last Mile of the Race. [...] [...] And from a business perspective here is a an insight to what it means to Run the Last Mile of the Race. [...]

]]> By: alford215 http://www.rajeshsetty.com/business-models/the-race-is-not-complete-if-you-dont-run-the-last-mile/comment-page-1#comment-2970 alford215 Tue, 19 Jan 2010 08:22:05 +0000 http://www.lifebeyondcode.com/?p=2723#comment-2970 Sir, I would consider it a privilege if you would allow me to proofread your stuff FOR FREE anytime you so desire. In this way, we can both truly go the LAST MILE. "Are you sure your (should be you're)... Sir, I would consider it a privilege if you would allow me to proofread your stuff FOR FREE anytime you so desire. In this way, we can both truly go the LAST MILE. “Are you sure your (should be you’re)…

]]> By: RyanD http://www.rajeshsetty.com/business-models/the-race-is-not-complete-if-you-dont-run-the-last-mile/comment-page-1#comment-2969 RyanD Mon, 18 Jan 2010 20:52:50 +0000 http://www.lifebeyondcode.com/?p=2723#comment-2969 One of the most common pieces of advice for startups is to push out their product/service when it is good enough and then focus on tweaking it later. Trying to attain perfection will prevent you from ever getting it out the door. On the other hand when it comes to these large established corporations, the little things and the "last mile" should absolutely be covered. They have the funds, time and money to make sure their customers are satisfied to the fullest extent. @RaviC, in my opinion these companies may have the mindset that "Wow, look at the convenient/modern services we are offering to our beloved customers. This express check-out or check in service is going to really wow them. The accessibility and availability of these options will outweigh any little bug." Thanks Rajesh for the observation One of the most common pieces of advice for startups is to push out their product/service when it is good enough and then focus on tweaking it later. Trying to attain perfection will prevent you from ever getting it out the door.

On the other hand when it comes to these large established corporations, the little things and the “last mile” should absolutely be covered. They have the funds, time and money to make sure their customers are satisfied to the fullest extent.

@RaviC, in my opinion these companies may have the mindset that “Wow, look at the convenient/modern services we are offering to our beloved customers. This express check-out or check in service is going to really wow them. The accessibility and availability of these options will outweigh any little bug.”

Thanks Rajesh for the observation

]]> By: RaviC http://www.rajeshsetty.com/business-models/the-race-is-not-complete-if-you-dont-run-the-last-mile/comment-page-1#comment-2968 RaviC Mon, 18 Jan 2010 17:53:50 +0000 http://www.lifebeyondcode.com/?p=2723#comment-2968 Thought provoking post Rajesh. What puzzles me is the other side of the equation that makes the decision of not helping their customers for the last mile. Is it a concious one or they are not aware? I still remember my car battery being drained out in Disney Land. It was about 10:00pm in the night, we were tired and ready to go back to the Hotel. Disney Land had battery assistance folks. I got timely help; within few minutes we were on our way to the hotel. What would have been a painful last mile experience (that too with a tired little one), Disney Land turned our nightmare into pleasant surprise. Even now Disney Land equates to "Service Excellence" in our minds. Thought provoking post Rajesh. What puzzles me is the other side of the equation that makes the decision of not helping their customers for the last mile. Is it a concious one or they are not aware?

I still remember my car battery being drained out in Disney Land. It was about 10:00pm in the night, we were tired and ready to go back to the Hotel. Disney Land had battery assistance folks. I got timely help; within few minutes we were on our way to the hotel. What would have been a painful last mile experience (that too with a tired little one), Disney Land turned our nightmare into pleasant surprise. Even now Disney Land equates to “Service Excellence” in our minds.

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