http://www.rajeshsetty.com/2006/12/03/how-to-deal-with-difficult-customers/ Entrepreneur. Author. Speaker & Alchemist Thu, 02 Feb 2012 03:43:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.rajeshsetty.com/2006/12/03/how-to-deal-with-difficult-customers/comment-page-1/#comment-876 Anonymous Tue, 02 Jan 2007 11:42:45 +0000 http://www.blog.lifebeyondcode.com/2006/12/03/how-to-deal-with-difficult-customers/#comment-876 More than once I've had to explain to a person that the 'problem customer' quits being a customer when they quit paying and start being an expense. If we 'give away the store' to try and keep them coming back we're losing sight of why the doors are opened every morning. The people who bring back returns and exchanges ALL THE TIME... those are people I happily send to my competitors. It doesn't happen often, but sometimes the best thing you can do is send them on their way. More than once I’ve had to explain to a person that the ‘problem customer’ quits being a customer when they quit paying and start being an expense. If we ‘give away the store’ to try and keep them coming back we’re losing sight of why the doors are opened every morning. The people who bring back returns and exchanges ALL THE TIME… those are people I happily send to my competitors. It doesn’t happen often, but sometimes the best thing you can do is send them on their way.

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