Comments on: We don't really care – Customer service the Subway way

By: K.R.SHANKAR

K.R.SHANKAR — Thu, 09 Apr 2009 05:04:48 +0000

The customer care is used very freely. The organisation /individual has to walk the talk to show what is care .You cannot have different rules for external customer and internal customer. Once you understand this becomes a habit. Everyone knows what M.K. Gandhi has told about customer. It requires patience, practice and perseverance to have care.

By: Anonymous

Anonymous — Sat, 01 Apr 2006 07:33:24 +0000

So true!
Me also being a vegetarian, faced the same situation number of times at Subway only.
Now the obvious question is then still why I kept going there?? )
Me being a student, I didn’t have many vegetarian options near school campus
But here vegetarian food is rarely a pure vegetarian. Go to any burger place, the pan for non-veggie and veggie patty is same. Go to cafeteria of your office, pizza cutter is same for both non-Veg pizza and veggie pizza.
So I think its not only Subway, many of such services are like this only. Probably they are not fully aware of the motivation we being vegeterian. If they know its for religious purpose, then they may atleast respond to our request.
In anyways, I don’t see good customer service at such fastfood outlets, atleast for vegetarians.
-Aditya

By: Anonymous

Anonymous — Sat, 01 Apr 2006 02:25:37 +0000

Thanks Phil and Janet. Have a great weekend both of you.
Cheers,
Rajesh

By: Anonymous

Anonymous — Sat, 01 Apr 2006 01:54:35 +0000

If you feel up to it, a polite comment to the store manager would be appropriate (or mail a copy of this post, even). He or she would probably like to have a little chat with the employee.

By: Anonymous

Anonymous — Fri, 31 Mar 2006 23:02:13 +0000

How unfortunate that people don’t care enough to honor a simple request. Who cares if there are 100 people in line behind you. 30 seconds to ruin a customer’s experience is not worth it. I bet you won’t be going to Subway again! Perhaps Quizno’s is a happier, friendlier place. Pathetic service Rajesh! Thanks for sharing!